Hallo @alexeime ,

deine Prepaidnummer ist hiermit zur Portierung freigegeben und kann von deinem neuen Anbieter übernommen werden. Die Portierungserklärung ist 60 Tage gültig.

Bitte achte auch darauf, dass du ausreichend Guthaben auf deinem Prepaidkonto hast, die Portierung wird dir mit 24,95 EUR berechnet.

Viele Grüße,

Andrea

Hello @o2_Andrea ,

Vodafone notified me that they got a reply from o2 that my phone number has not been released yet.

Could you check why?

Best,

Alexey

Hi @alexeime,

your prepaid phone number is currently released to be transferred to a new provider, this is valid until 27th January 2020.

It may be that the porting order was delayed because until a few days ago, your account was missing the 24.95 EUR that will be deducted as the porting fee once the transfer has been successful.

As of now, your account is charged with the right amount and the phone number is ready to be transferred.

Let us know when it has worked.

Best regards,
Jan.