Dear @bmot ,

welcome back in our community.

The continued surfing guarantee cannot currently be removed, but it should not be booked back in with a contract extension. I'll send you an offer at the above price without the surfing guarantee, that should work.
If you want to accept the offer, please confirm the offer on the landing page that I have sent you by email, you can look at it very carefully and then confirm it. Only when you have confirmed it there, the order will be executed for you. After 8 days, the order will be automatically deleted if you do not accept it.
In accordance with the Transparency Ordinance, I would like to refer you to our product information sheets, which you can download at www.o2.de/produktinformationsblatt. There you will find all the product details. There you will find all product details listed again (without discounts).

Kind regards,

Andrea

Thank you for the answer and the offer @o2_Andrea   however the price i'm offered in the app is 16,99 (shown in second image below) while the offer you sent is 21,99 (first Image below). It also includes the weitersurf guarantee at 5 euros per month. Was that a mistake, it have i misunderstood?

Thanks for your continued support!

Dear @bmot ,

the offer should have been with a discount to 16.99 euro as its monthly price and it should have been without the continued surfing guarantee.

I will try to send you the offer on a diferent way tomorrow, so that it will show everything in a correct way.

Kind regards,

Andrea

Dear @bmot ,

it was a bit tricky, but I have sent you a new offer. I hope everything fits there now.

Kind regards,

Andrea

Hi @o2_Andrea  thank you, good job with the updated contract. One more thing though: it's more expensive than my current contract as i bought 2 phones from o2 which both have 8 Euro per month rebate attached. So I'm currently using 14€ for o2M.  They're active until November. How can i keep these rebates when upgrading? 

Dear @bmot ,

the hardware discount does not apply if you extend your tariff. We can't book this again. It only works when you buy new hardware on the same day as you renew the mobile plan. You’ll get a discount on the basic fee now. The alternative would be that you wait until the hardware discount expires before renewing the contract. So you can use it as long as possible.

I offered you the same plan as you mentioned above. It is without hardware discount.

Kind regards,

Andrea

Thanks for the answer. In this case it makes no sense to renew now, I'll wait a while and keep the rebate and lower monthly price

Dear @bmot ,

thanks for your feedback. Wether you need further support, feel free to contact us again.

Kind regards,

Andrea