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was I scammed or something?

K
Neuling

Hallo Leute

Few weeks ago I've bought O2 SIM card and it was supposed to be unlimited mobile data, unlimited calls and text and the monthly payments is 49.99€ per month for 2 years. 

Naturally I only left 54€ in my bank account believing 50€ would go to o2 and 5€ stay so Sparkasse wouldn't freeze my account.. but today after waking up I found out my bill is over 80€??? WTH? You are supposed to be the best communication company in Deutschland so why are you guys fooling vulnerable people who are fool enough to subscribe without mastering the language? 

Lösung von o2_Michi

Hi @Kira96gintoki,

 

yes, the “KD Nr.” (Kundennummer) is correct. :relaxed:

Even in case you forget it, you can always talk to our billing department and they will find your payment, but fortunately everything is okay.

I guess next week your payment will be receive your customer account.

 

Best regards,

Michi

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    bs0
    Profi
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    • bs0Profi
    • Profi
    • 42078 Antworten
    • 20. Mai 2021

    Something.

    You seem to have overlooked the activation fee which is charged in the first invoice.

    No offence, but if you do not understand what you are signing, then you probably shouldn’t sign it without help from somebody who does.

    In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
    o2_Michi
    • o2_MichiModerator
    • Moderator
    • 20028 Antworten
    • 20. Mai 2021

    Hi @Kira96gintoki,

     

    welcome to our community. :relaxed:

     

    did you check the details in your bill? There must be a another option if the monthly fee normally is lower.

    Could it be the activation fee @bs0 mentioned?

     

    Best regards,

    Michi

    K
    Neuling

    I apologise if I offended you but it's frustrating. tomorrow I'm going to the man who ordered the SIM card for me because I paid him the activation fee foolishly believing he would do it online (that's what he told me) but could you help me to know how much the activation fee exactly? I'm trying to check the details but to no avail... 

    I just hope this doesn't repeat next month. 

    o2_Michi
    • o2_MichiModerator
    • Moderator
    • 20028 Antworten
    • 20. Mai 2021

    Hi @Kira96gintoki,

     

    everything’s okay, you offended no one. :relaxed: The activation fee normally costs 39,99 EUR.

    You can register your account for the Mein o2 (My o2 area) here: https://login.o2online.de/idm/#/registrieren/mobilfunk-vertrag

    After the registration with your mobile number you can access all the details of your contract and look into your bill. If you have questions, feel free to ask us.

     

    Best regards,

    Michi

     

    K
    Neuling
    o2_Michi schrieb:

    Hi @Kira96gintoki,

     

    everything’s okay, you offended no one. :relaxed: The activation fee normally costs 39,99 EUR.

    You can register your account for the Mein o2 (My o2 area) here: https://login.o2online.de/idm/#/registrieren/mobilfunk-vertrag

    After the registration with your mobile number you can access all the details of your contract and look into your bill. If you have questions, feel free to ask us.

     

    Best regards,

    Michi

     

    Hello I went to the bank this morning and deposited the right amount and transferred it manually to the contents available to me. But I still didn't get a notification to confirm that my bill is paid... could you tell me how to make sure my bill is accepted? 

    o2_Michi
    • o2_MichiModerator
    • Moderator
    • 20028 Antworten
    • 21. Mai 2021

    Hi @Kira96gintoki,

     

    normally it takes about 1-2 days until the transfer is done and the money on your customer account. Did you state your customer number at the field “Verwendungszweck”? Otherwise the payment cannot be assigned to your account.

     

    Best regards,

    Michi

    K
    Neuling
    o2_Michi schrieb:

    Hi @Kira96gintoki,

     

    normally it takes about 1-2 days until the transfer is done and the money on your customer account. Did you state your customer number at the field “Verwendungszweck”? Otherwise the payment cannot be assigned to your account.

     

    Best regards,

    Michi

    I've write the KD Nr. RG Nr. Und Auftrag Nr. Please tell me it's enough 🥲 

    o2_Michi
    • o2_MichiModerator
    • Moderator
    • 20028 Antworten
    • Lösung
    • 21. Mai 2021

    Hi @Kira96gintoki,

     

    yes, the “KD Nr.” (Kundennummer) is correct. :relaxed:

    Even in case you forget it, you can always talk to our billing department and they will find your payment, but fortunately everything is okay.

    I guess next week your payment will be receive your customer account.

     

    Best regards,

    Michi

    K
    Neuling
    o2_Michi schrieb:

    Hi @Kira96gintoki,

     

    yes, the “KD Nr.” (Kundennummer) is correct. :relaxed:

    Even in case you forget it, you can always talk to our billing department and they will find your payment, but fortunately everything is okay.

    I guess next week your payment will be receive your customer account.

     

    Best regards,

    Michi

    Than you thank you thank you I'm crazily paranoid so you have helped me a lot now I can be at ease.

    o2_Michi
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    • o2_Michi
      o2_Michi
    o2_Michi
    • o2_MichiModerator
    • Moderator
    • 20028 Antworten
    • 21. Mai 2021
    Kira96gintoki schrieb:

    Than you thank you thank you I'm crazily paranoid so you have helped me a lot now I can be at ease.

     

    Hello @Kira96gintoki,

     

    you’re welcome. I’m glad I could help you out with some information.

     

    Have a nice weekend :hugging:

    Michi

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