Hello,
I have a similar issue to the one described here:
If I go to meinO2, I am unable to change my tariff from O2 Loop, and instead I am told to call * 107 #
Upon doing so, I am told to top up my credit, and cannot change the tariff still.
When I ordered the Sim, I selected the Prepaid M pack, however this has not been ratified.
Please could someone assist?
Thanks,
Chris
Is anyone from the O2 team able to help me with this issue please?
Hi
welcome to our English Community and thanks for your patience.
I just had a look concerning your tariff-change-order for “o2 my Prepaid M”.
The message that you received is totally correct. As the tariff is charged with 14,99 € for 28 days, you need to top-up this amount in order for the tariff-change to take place. We are waiting already since 24th February for this top-up. As soon as you have transferred the amount on your card, we will also do the tariff-change.
Please see here more information how to top-up an amount:
I hope I could be of help to you.
Loving greetings,
Tobias
Hi
did you already read my message?
If you have any further questions, just let me know.
Loving greetings,
Tobias
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