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Transfer old number to new sim


I was on O2 M prepaid monthly package and I have just ordered a new package which is the annual prepaid package. I (incorrectly) assumed this would take over my old package on the sim I have, however it seems I am being issued with a new sim card. How do I cancel the old package and migrate the old number to the new sim card? The app is all in German and I am struggling.

 

Lösung von Bumer

If you have activated the new prepaid card using the identification process, submit this form. First, release the old phone number in the o2 app. By porting your phone number, the old prepaid card is automatically canceled.

internal porting form

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5 Antworten

Bumer
Lehrling
  • 24726 Antworten
  • Lösung
  • 19. November 2024

If you have activated the new prepaid card using the identification process, submit this form. First, release the old phone number in the o2 app. By porting your phone number, the old prepaid card is automatically canceled.

internal porting form


  • Autor
  • Neuling
  • 7 Antworten
  • 19. November 2024

Is there no way to just do it online? Once I have submitted the form how long does it take to transfer the number? will I be without a phone number for this period? 

 


Bumer
Lehrling
  • 24726 Antworten
  • 19. November 2024

No, it doesn't work online. It takes between 7 and 10 days. You will remain reachable on your number until porting.


o2_Daniela
  • Moderatorin
  • 2788 Antworten
  • 27. November 2024

Hello ​@amanda4564417,

nice that you have also found your way to the community😀
I see that Bumer was quicker and has already given you the right answer.😊
Many thanks Bumer💙

If you have any further questions, please let us know.

Best regards
Daniela


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