The SIM card arrives by normal letter. There is no follow-up there.

Hello @Joshua90,

welcome to our community. 

Its correct, that we dont have tracking numbers for sim cards sent by letter mail. Are you missing a sim card that you orderred more than 4-5 days ago?

Best regards,

Michi

Hi I purchased a phone last Nov 07, 2024. Unfortunately, I haven’t received any tracking number. Any idea where I can get the tracking number? Thankd 

Did you receive an order confirmation including order number?

Hello @Arestel24,

welcome to our o2 Community

normally you will receive the tracking number as soon as the smartphone is shipped by our logistics department.

You should receive the order confirmation before that, has it already arrived?

Best regards

Giulia

I am worried, I it has not arrived. I am trying to contact customer service yet. It seems nothing is helping me out. I only received a billing statement but not the phone.

I ordered the phone. I received the Sim card prior to getting the phone. I am afraid I dot scammed. 

Hello @Arestel24,

Unfortunately, we do not have access to your customer data, so you should perhaps ask our customer service by phone.

You can reach our English hotline on 089/666630081.

Best regards

Giulia