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The eSIM profile for the test card is not working, how do I get a new profile?

  • 11. September 2024
  • 1 Antwort
  • 30 Aufrufe
S
Neuling

Hello!

 

I ordered an eSIM testkarte a few days ago which is shown as active, but the webpage is broken when it allows me to choose between getting the QR code from a shop or via post.

If I click on “Shopfinder”, nothing happens whatsoever. I checked on both Firefox and Chrome to be safe.

If i click on “Per Post anfordern”, an error message appears saying:

     Es tut uns Leid!

     Beim Auftrag zum Versand ist ein Fehler aufgetreten. Bitte versuchen Sie erneut.

 

This has been going on for a couple of days already, so I am unable to use the eSIM.

Edit: o2_Maren 13.09.2024 / title adjusted.

Lösung von o2_Maren

Hello @sam2234, 
welcome to the o2 community 💙
Have you registered with my o2? Register now!
In my o2 you can order an exchange card or the QR code as a letter. 
If this does not work, please contact our support.

Kind regards, Maren 🍄

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1 Antwort

o2_Maren
  • o2_MarenModeratorin
  • Moderatorin
  • 5032 Antworten
  • Lösung
  • 13. September 2024

Hello @sam2234, 
welcome to the o2 community 💙
Have you registered with my o2? Register now!
In my o2 you can order an exchange card or the QR code as a letter. 
If this does not work, please contact our support.

Kind regards, Maren 🍄

Willkommen in der o2 Community! 💙

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