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I
Neuling

Hello, the application is not available on the app store, how can I find out data about my subscription?

Edit by o2_Katja: Moved from entertainment to our english community

    8 Antworten

    SethVanDoom
    Meister/In
    • SethVanDoom
    • Meister/In
    • 625 Antworten
    • 21. April 2022
    Ionel Dorel schrieb:

    Hello, the application is not available on the app store, how can I find out data about my subscription?

    Good morning @Ionel Dorel 

    Which app exactly do you mean? And which app store?

    “That which can be asserted without evidence, can be dismissed without evidence.” ― Christopher Hitchens
    o2_Jessica
    I
    2 Personen gefällt das
    • o2_Jessica
      o2_Jessica
    • I
      Ionel Dorel
    I
    Neuling
    • Ionel Dorel
    • Autor
    • Neuling
    • 4 Antworten
    • 21. April 2022

    I have a subscription to o2 and I don't know how to find out details about the internet, I can't download the application on ios

    I
    Neuling
    • Ionel Dorel
    • Autor
    • Neuling
    • 4 Antworten
    • 21. April 2022

    tells me the app is invalid

    SethVanDoom
    Meister/In
    • SethVanDoom
    • Meister/In
    • 625 Antworten
    • 21. April 2022

    You did look for the “Mein o2”-App, yes?

    “That which can be asserted without evidence, can be dismissed without evidence.” ― Christopher Hitchens
    o2_Jessica
    Einer Person gefällt das
    • o2_Jessica
      o2_Jessica
    I
    Neuling
    • Ionel Dorel
    • Autor
    • Neuling
    • 4 Antworten
    • 21. April 2022

    yes i searched and it is not valid give me app moje O2 something czech

    SethVanDoom
    Meister/In
    • SethVanDoom
    • Meister/In
    • 625 Antworten
    • 21. April 2022

    Where are you located, @Ionel Dorel ?

    “That which can be asserted without evidence, can be dismissed without evidence.” ― Christopher Hitchens
    o2_Jessica
    Einer Person gefällt das
    • o2_Jessica
      o2_Jessica
    I
    Neuling
    • Ionel Dorel
    • Autor
    • Neuling
    • 4 Antworten
    • 25. April 2022

    In Germany

    o2_Jessica
    • o2_JessicaTeam
    • Team
    • 14880 Antworten
    • 25. April 2022

    Hello @Ionel Dorel,

    thank you for your enquiry with us in the community.

    And thank you for your help with this request @SethVanDoom 😊

    Have you tried changing the region of your app store? Apple has instructions on how to do this:

    • Open the Settings app.
    • Tap your name and then tap Media & Purchases.
    • Tap "View Account". You may be asked to sign in.
    • Tap "Country/Region".
    • Tap on "Change country or region".
    • Tap on your new country or region and then read the terms of use.
    • Tap "Accept" in the top right corner and then tap "Accept" again to confirm.
    • Select a payment method and enter your new payment details and billing address. Then tap on "Continue". You must enter a valid payment method for the new country or region.

    https://support.apple.com/de-de/HT201389

    Kind regards
    Jessica 🌷

    Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!

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