Dear All,
I have moved out of county and my number which I am using it for all internet and networking purpose is no more activated and I can’t receive any SMS.
So is their any way to deactivate it or buy it online and to be shipping it out of Germany??
I need this number ASAP any suggestions.
Rgds,
Moory
Edit by o2_Katja: Verschoben in unsere Englisch Community
Lösung von o2_Lars
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Hi
welcome to our community. 
Did you cancel the contract? Is it a prepaid or postpaid tariff? In case it’s a postpaid tariff it’s possible to reactivate the contract.
Best regards,
Michi
Hi,
it’s prepaid card, so in this case can I buy the same number once more as long as its deactivated and still available?
Or activate the same card so I can use my SIM card to save time ….
Rgds,
Moory
Hello
depending on when the SIM was deactivated it is possible to tranbsfer the phone number to eiterh a new contract or to another german provider.
Did you cancel the contract? Or was it deactivated due to no usage? Since when is it deactivated?
Since we do not offer a delivery to another country a new SIM card can only be delivered inside germany.
Regards,
Lars
Hi,
I don’t know when it was deactivated 2years ago i guess and it was due non usage ….
so as I said it is prepaid can you activate the same SIM card so I can use it with no complications…
Rgds,
Moory
Hello
if the deactivation of the SIM happened such a long time ago there is no possibility to reactivate it. A reactivation is only possible within 90 days after the deactivation.
Since we also do not offer to chose a desired phone number I am sorry to say it but I see no possibilty that you will get back a number that has been deactvatedfor such a long time :-/
Regards,
Lars
Hi Lars,
This is not helping as I said before this number has been used since 2015 in all my internet accounts, personal and professional emails.
I am now unable to open my emails nor use my accounts.
This is not something impossible to reactivate the same number with the same SIM card as long as I am still having the same SIM Card, its just a simple click not that much.
I need you please to highlight my case to your superiors and I believe they will help with this matter and I trust your customer services and your professionalism dealing with such kinda situations.
Rgds,
Moory
Hello
If the deactivation of the SIM happened two years ago, as you said, it can´t be raectivated.
Kind regards, Ines.
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