Frage

Setting up a public IP to remove double NAT on homespot


Hello, I was informed on twitter by the o2 help page that I should post here and ask for a public IP to be set up on my 4g homespot in hope that this will resolve the double NAT problem. Hope you can help, this is the last step I want to try before cancelling as it is currently completely unusable.


5 Antworten

Hello, I have a homespot o2 4g router, I bought it as a quick fix when I had to start working from home, as my current internet was very slow and I could not arrange a quick appointment for an upgrade. 

90% of the time this works fine, however every week or so there will be a day where no matter what VPN I connect to, I will get about 1% of the normal speed. To work from home I must connect to a specific VPN in order to access everything. This means that once a week I can not do any work at all, and its highly frustrating.

I found that the router has a Double NAT and it seems this could be the main cause of the VPN issues. This also causes a strict NAT on Xbox however it seems it doesn’t cause me too much trouble there. Is there any way to remove this double NAT, or could there be something else that is causing the VPN issues?

 

Edit: Merged Threads - o2_Kurt

Benutzerebene 7

Hello @Dannym88 ,

 

the activation of the public-dynamic costs 49,99 €.

If you agree to this condition and price, we´ll be happy to activate this feature for you.

 

Viele Grüße,

Kurt

Hello, yes I’d like to go ahead with this. Let me know the next steps

Benutzerebene 7

Hello @Dannym88 ,

 

I´ve activated the public IP for your contract.

All you´d need to do now, is to change the APN from “internet” to “netpublic”.

 

You´ll find this option in the menu:

Menu→ LTE/3G Modus→ Konnektivität→ Mobilfunkeinstellungen.

 

Just set the “APN EInstellungen” from Auto to Manuell to enter a new APN.

Confirm by clicking “bestätigen”, gibe the router some time and you´d be ready to go!

 

Viele Grüße,
Kurt

Hello @Dannym88 ,

 

I´ve activated the public IP for your contract.

All you´d need to do now, is to change the APN from “internet” to “netpublic”.

 

You´ll find this option in the menu:

Menu→ LTE/3G Modus→ Konnektivität→ Mobilfunkeinstellungen.

 

Just set the “APN EInstellungen” from Auto to Manuell to enter a new APN.

Confirm by clicking “bestätigen”, gibe the router some time and you´d be ready to go!

 

Viele Grüße,
Kurt

Hi Kurt,

 

I have done this now and I am still getting double NAT and still having VPN problems.. Could you please look into removing this double NAT for me.

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