Just today I just returned my received package that was received yesterday to DHL. I ordered btw a wrong model that's why I cancelled it and ordered a new one. So before the package will arrive, I already know that I needed to return it back.
I was not able to put inside the return slip (for the phone and sim) that the O2 provided me because I did not open the package at the first place. Will I ever encounter a problem with that?
I am willing to send a copy through mail if needed.
Lösung von o2_Jessica
Hello @Doodlebug,
Please cancel the contract immediately if you do not wish to use it. You can do this within 14 days of concluding the contract. You can find all the information here:
You can refuse to accept the parcel, in which case it will automatically be returned to us and cancelled. Acceptance can also be refused subsequently if the package has not been opened. You can then hand it in at the post office and say that you want to refuse acceptance and that it should go back to the sender. Is that the way you used? Then there are no problems with the return shipment.
Also the woman in the customer service said that I should log in into the O2 Logistic Center and follow the steps for “Rücksendung”. That's what I did. As of the moment the return shipment (phone and sim) were successfully delivered. The status for the phone is already checked but the status of the sim appears to be not hence, the sim still appears in Meine Bestellungen and is for activation.
Can you please look at it? Will I receive a mail or notification that the plan for iPhone 13 pro (with sim) is successfully cancelled?
Please cancel the contract immediately if you do not wish to use it. You can do this within 14 days of concluding the contract. You can find all the information here:
On 11 January you received an email with the following content:
Dear o2 customer, we have processed and accepted your return with order number WSHW4xxxxxx8. Please note: We will transfer your My Handy down payment and shipping costs to your bank account. If you have already made My Handy instalments or a credit deposit, we will also refund the amount to your bank account.
But one more quick question: you wrote an email to widerruf@cc.o2online.de? With the corresponding contract that is also to be deactivated?
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
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