My O2 prepaid sim got deactivated yesterday because i didn’t recharge it for last 6 months.
Someone can please help me in reactivating it, so i can top up and continue using the services.
Thanks
Gelöst
Request to reactivate my number
Lösung von anuj0070
Hey, Thanks a lot guys works perfectly for me.
Just a feedback i tried reaching to inperson shops(2 of them) in berlin and they are spreading misinformation that i have to buy a new sim with a new number and my current won’t work.
Thanks again, best
- Moderatorin
- 5723 Antworten
Hi
It's good that you wrote to us so quickly. You can reactivate your number with a simple top-up. You can find information about top-up options on our online page. → Auflademöglichkeiten
Feel free to write to me here if everything worked out.
Kind regards, Ines.
I did a top up of 10 eur which is visible on my o2 app. But the network is still not there on my phone.
Can you please check
Thanks
- Moderatorin
- 5723 Antworten
Hi
Kind regards Ines.
Hey, Thanks a lot guys works perfectly for me.
Just a feedback i tried reaching to inperson shops(2 of them) in berlin and they are spreading misinformation that i have to buy a new sim with a new number and my current won’t work.
Thanks again, best
- Moderatorin
- 5032 Antworten
Hello
it is possible that the possibility of unblocking or reactivating prepaid cards is limited. In such cases, the only option is often to get a new SIM card. It always has to be checked individually.
Glad that everything is working for you again!💙
Best regards,
Maren
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