Dear O2,
Today, when I tried to buy a new tariff for Internet-Packs, I accidentally bought a new tariff (o2 my Prepaid M) due to my weak German. This was totally by mistake and I had to pay 15 euros from my Aktuelles Guthaben for a tariff which I will never use.
I would like to have a refund for this and give up on the tariff which I bought by accident. Is this possible?
In addition, this month's plan and 20 euros have been transferred from the my account. I requested a refund for both. Therefore, please re-enable the original plan 'o2 my Prepaid L'.
Many thanks in advance for your support.
Best regards,
o2_Antje: Moved to Englisch Community
Lösung von o2_Micha
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