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Refund after buying a tariff by accident

  • June 7, 2022
  • 2 Antworten
  • 34 Aufrufe
B
Besucher:in

Dear O2,

Today, when I tried to buy a new tariff for Internet-Packs, I accidentally bought a new tariff (o2 my Prepaid M) due to my weak German. This was totally by mistake and I had to pay 15 euros from my Aktuelles Guthaben for a tariff which I will never use.
I would like to have a refund for this and give up on the tariff which I bought by accident. Is this possible?

In addition, this month's plan and 20 euros have been transferred from the my account. I requested a refund for both. Therefore, please re-enable the original plan 'o2 my Prepaid L'.


Many thanks in advance for your support.
Best regards,

o2_Antje: Moved to Englisch Community

Lösung von o2_Micha

Hello @bienenstich222 unfortunately you haven´t answered yet, so i guess you have resolved your request in a different way.
I closed the pn section. It would be nice if you will tell us the solution and mark your thread as solved.

kindly regards
Michael

    2 Antworten

    o2_Micha
    • o2_MichaTeam
    • Team
    • June 10, 2022

    Hello @bienenstich222,
    thanks for your first message and welcome to our community 💙
    I´ve sent you a private message to check your data and legitimation.

    kindly regards
    Michael

    #bleibgesund
    o2_Micha
    • o2_MichaTeam
    • Team
    • Lösung
    • June 16, 2022

    Hello @bienenstich222 unfortunately you haven´t answered yet, so i guess you have resolved your request in a different way.
    I closed the pn section. It would be nice if you will tell us the solution and mark your thread as solved.

    kindly regards
    Michael

    #bleibgesund
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