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Question/moving abroad


Hello!

Recently i moved in my home town and i wanna know why o2 stil sent every month a email to pay per exemple 1 euro and few cents ! I i attached a photo for example ! I spoke to the people from o2 and I specified to them that I no longer live in Germany and I said clearly that they should cancel my mobile contract ! 

Anyone  who has been through this situation!? Could you please help me or give me some reasons ?!



Edit: moved from Mobilfunk to english board; plus masked screenshot, 13.01.2023, 18.30 Uhr, o2_Micha

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Lösung von o2_Andrea 15 January 2023, 13:52

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O2 like to give U 1,60€. If you don‘t need the money, ignore the EMail.

Benutzerebene 7

Dear @Andrascu Bogdan ,

welcome back in our community. 🍀

As @schluej correctly stated, you have a credit balance with us. Do you still have your german bank details? Then we can pay out the sum.

Kind regards,

Andrea

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