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Question about an order

K
Rang

Where can I find information about my order?  It's been 3 weeks since I sent her and I still haven't received the letter

Edit: Moved into the english section and started a new thread., 01.04.2023, 17.00 Uhr, o2_Micha

7 Antworten

o2_Micha
Benutzerebene 7

Hello @Kokkanis nice to meet you here in our community. 
Can you describe your order please? What, when and where have you placed your order? 

kindly regards
Michael

#bleibgesund
K
Rang

I placed an order for an eSIM 3 weeks ago.  O2 send me mail saying I can activate my sim.  But until today the letter with the sim did not come.  Ihre Auftragsnummer lautet: XXXXXXXX

 

Edit o2_Sven 03.04.2023/14:07: Removed personal information

o2_Sven

Hello @Kokkanis ,

maybe there is just some kind of misunderstanding here, if you ordered a change to an eSIM, then you won’t get a physical SIM send to you. What exactly have you ordered, an eSIM or a classical simcard?

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr
K
Rang

eSIM and today is the day who activate automatically… i will start pay something for I don’t use it

 

K
Rang

 

Can I find my barcode for eSIM somewhere in o2.de??

o2_Micha
Benutzerebene 7

Hello @Kokkanis ,
thank you for your answer. Which tarifplan are you using and how have you ordered the eSim Card? 
Have you only tried it once? Dit you received a notice of confirmation of your order placement? 

kindly regards? 
Michael

#bleibgesund
o2_Micha
Benutzerebene 7

@Kokkanis i hope that everything is fine for you. 
If there is anything we can do for you, keep us informed. 😍

kindly regards
Michael

#bleibgesund

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