The phone number portability process will start one day after activation. Wait for the SMS first.

Hello @Ahmed_Mohd 

welcome to our o2 Community.

I see that Bumer has already given you the appropriate answer.
If you specified number portability when you signed the contract, it will start one day after activation.
Has the SIM card already been activated and have you received the SMS?

Best regards
Daniela

Thanks for answering, I have received a notice from DHL saying that they send my parcel back to the provider, I am still waiting for them to send it back to me again. 

Thank you  

Then you have to order again and cancel it if necessary.

Hello @Ahmed_Mohd ,

was this about a smartphone or other hardware that you’ve ordered separately from the contract or did you order a bundle of some kind?

Best regards, Sven

Hello, I just received my phone with my SIM card, but I am still confused about the payment where in the receipt it appears that they will start the automatic transaction on 25.09.2024 while in my bank account it appears that there is upcoming transaction in the next 5 days. 

I need to clarify if the payment of the SIM plan is included with the phone or separately, In my understanding, I will pay 59 euros for both (device and SIM plan)….  how can I make sure about all this? 

separate debits take place.

Does that mean 59 euros is not for both?
When I ordered the device with the SIM, it was as a contract for 2 years. first payment will be 156.94 and then 59 each month. Do you mean it will not be like this? 

There are 2 debits per month, totaling EUR 59.

Hello @Ahmed_Mohd,

yes, when it is an installment plan and a mobile contract via is, then it is going to be two separate debits.

As your login seems not to be connected to an Mein o2 customer portal registration for your contract, we cannot check your data, but did you already recive your phone bill from us?

Best Regards,

Gerrit