I recharge today 15 euros by app and don't apply 9.99 euros but I apply for 12.99 euros for call and sms but when I recharge, it's automatically reduced 9.99 euros with 5gb data which I didn't did it and I unscripted it but my money also gone:(.... what should I do?
Edit o2_Sven 18.08.2023/12:51: Moved from o2 SIM-Karte: Bestellung & Aktivierung to English o2 Community: Mobile
Lösung von o2_Lars
Hallo
I am sorry to hear that a package was activated that you did not wish to activate. If you like, we can have a look into this and see what possibilities we have to solve this issue :-)
Regards,
Lars
Hallo
I am sorry to hear that a package was activated that you did not wish to activate. If you like, we can have a look into this and see what possibilities we have to solve this issue :-)
Regards,
Lars
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