Hello Community,
I had my tariff originally set at Prepaid S but somehow got downgraded to 9 cents after a few month’s use. I tried changing tariff from Mein O2 but it’s no longer possible and I have to use the other platform to do so. Unfortunately I am not very good in Deutsche yet. :(
Can someone assist me to get back the Prepaid S tariff for my sim?
Thanks in advance
Regards,
Ana B.
Hello
I am very happy to assist you 
Please top up your prepaid balance. Then you can book the pack you want.
Please also have a look at this Thread:
Kind regards, Ines.
Thanks a lot for your help
I was just wondering why it has to be done manually now.. The first few months I was using it, the tariff was automatically booked. But I guess it’s much better this way because I can choose what I need for a certain month.
Hey
I'm glad we could help you so quickly 
If you still have questions, feel free to contact us again!
Greetings,
Flo
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