Hi,
I am working as a bicycle courier, and sometimes during work my connection stops working, so I had to find a wifi. When I checked my data, and there was data that I could use. But I had still no connection. So I had to buy another data pack to continue working. This happened to me 3 or 4 times. What should I do to solve the problem?
Edit o2_Bianca: Moved from o2 Prepaid to English o2 Community mobile
Hello
welcome to our community. 
I am glad to read your request regarding using prepaid packages.
First of all, rebooking a package is not a solution when you still have data on your package and the internet is not working.
The problems can be network errors or, since you are working as a bike courier, a lack of coverage on site.
In our Live Check you can see if there is already a known fault or if you can report one.
What you can also do is switch off your mobile phone briefly and then restart it.
If you regularly use a lot of data, a post-paid contract could also be a possible option for you?
As a gesture of goodwill, I have credited your account with the last two booked daily packages in the amount of 11.98€.
I hope I was able to help you. If you have any further questions, please feel free to contact us.
Kind regards
Michael
Thank you Michael! I hope that it would not happen again, but if it will, i will try the tips!
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