Hello,

I would like to port my number from O2 to another provider.

I was on a prepaid plan. When my new provider contacted O2, they refused to port the number. May I know why?

best regards

Akshaya

Edit o2_Sven 24.08.2024/13:36: Merged thread and posts

Hallo,

ich möchte meine Nummer von O2 zu einem anderen Anbieter portieren lassen.

Ich hatte einen Prepaid-Tarif. Als mein neuer Anbieter O2 kontaktierte, weigerten sie sich, die Nummer zu portieren. Darf ich wissen, warum?

Mit freundlichen Grüßen

Akshaya

@Akshaya wenn die Prepaid Karte bereits deaktiviert ist, musst du die Portierung zum/nach Vertragsende beauftragen. Wenn du "zu sofort" angefragt hast, dann funktioniert das nicht. 

Oder ist die Prepaid SIM noch aktiv?

Hallo, die Prepaid-Karte ist noch aktiv.

Achtung doppelt! 

Hast du ein Opt in gesetzt?

@Akshaya dann noch 2 x ?

@Akshaya einmal hätte völlig gereicht…

Ich habe die Frage nicht verstanden. Nach den Anweisungen, die ich gefunden habe, habe ich die Portierung meiner Nummer über meine o2-App beantragt. Aber ich weiß nicht, den Status meiner Anwendung

Aber ich weiß nicht, den Status meiner Anwendung.

wenn du die Portierungserklärung per E-Mail/SMS bekommen hast, fragt dein neuer Anbieter zu *sofort* an.

Hello @Akshaya ,

welcome to the o2 Community .

Please refrain from spreading your questions across multiple threads as this is against the rules of this community and only makes it harder to actually help you.
You’ve already gotten some infos and hints here from various Communitymembers, were you able to start the process of porting your number?

Kind regards, Sven

Hi @o2_Sven 

I couldn't actually solve the problem. I still don't know the status of my application. I didn't receive any email or SMS regarding that. How many days does it usually take?

Regards,

Akshaya

Hello @Akshaya,

the status of the porting of your number can be seen with your new provider. I could see with your phone number still with us, that it needs to be released by you for your new provider. 

You can do this with us via our prepaid hotline 0176 88 85 52 82 or our prepaid chat or via our Kontaktformular.

Best Regards,

Gerrit

Hello @o2_Gerrit ,

Thank you for the message. I went to an O2 service centre and they released my number. Then I again contacted the new provider. But they have now sent me an email indicating that ‘Your previous provider has not yet approved the early porting of your phone number’. So I am just confused with this message. Does it take some time to release my number?

Regards,

Akshaya

Hello @Akshaya,

I could check the prepaid number with which you are registered, as of today it has not been released. Have tried via our prepaid hotline 0176 88 85 52 82 or our prepaid chat or via our Kontaktformular if you did not succeed via our app?

Best Regards,

Gerrit

Hi @o2_Gerrit ,

I have also sent an email to impressum@cc.o2online.de . but i didnot get a reply yet.

Regards,

Akshaya

Hello @Akshaya,

you number has not been released yet. It is not possible to do this via E-Mail or here by us in the Community.

Please contact our prepaid support team via Hotline or Chat: Kontakt aufnehmen und Hilfe finden | o2 (o2online.de) They will be able to help you.

Best regards

Giulia

Hello @Akshaya,

since you haven't replied so far, I wanted to ask briefly about the current status! Have you now been able to order the number porting?

If we can still support you or if questions arise - please contact us again here

Best regards
Daniela