Hi @parnal,

thanks for your request, even though I regret your decision.

I have just released your number. You will receive a confirmation by SMS in the next few minutes.

Please contact now your new provider to order the porting of your number. As we will charge you with a porting-fee of 24,95 €, please make sure that you have this amount as credit on your o2-prepaid-card.

If you still have a certain amount left on your card after the porting, you can request the transfer of your credit to your bank account by using this document: credit pay-off

I hope I could help you with this information.

Loving greetings,

Tobias

Hi @parnal,

I hope I could help you with the information I gave you.

If you still have any further questions, please contact us here in our English community.

Loving greetings,

Tobias