Hi O2 Team,  I need your help regarding my top up.  I accidentally clicked on the "Charged now" button and additional charges will be sure deducted on my account.  Please if you can reverse the charged of additional 15 Euro.  Because I already top up recently for this month. Please help me. Thanks

Edit o2_Lars: Moved to existing topic

Dear @Dar_win ,

welcome in our community.

I am sorry to tell you, that we can’t pay out the money. We only pay out money when the sim card is deactivated and the customer account is closed.

Kind regards,

Andrea

Hi Andreas,

Thank for the response.  In that case would it be possible or is there an option that the remaining balance for this month can be carried out on the next following months? 

Dear @Dar_win ,

of course, you now have the money as credit and it will be used until it is used up.
If you have a regular top-up, for example at the beginning of the month, you should deactivate it if it is not linked to a minimum balance. Otherwise you will continue to top up.
For example, always top up 10 euros at the beginning of the month instead of topping up 10 euros when the credit falls below 4 euros or something like that.

Kind regards,

Andrea

Thanks Andrea, I currently disabled my “automatic charging settings”.

This is all clear now. Thanks again.

Dear @Dar_win ,

that sounds good, be sure to reactivate the debits when the credit is used up.

Kind regards,

Andrea