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K
Rang

Hello Sir/madam 

I mistakenly ordered a Samsung Galaxy S20 Fe +Table and Sim, please I need cancellation for this order because I'm already o2 contract use and I don't want to add another contract please cancel the order for me and this is my order Number XXXXXXX

 

Edit: I´ve delete the number of the order - o2_Marco

Edit 2: I’ve put the thread into the forum “O₂ Mobilfunk: Vertrag & Tarife” - o2_Marco

Edit 3: I’ve put it in the correkt forum now: “English O₂ Community: Mobile” - o2_Marco

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Lösung von SethVanDoom 29 March 2022, 06:31

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3 Antworten

SethVanDoom
Rang
Benutzerebene 7

Hello Sir/madam 

I mistakenly ordered a Samsung Galaxy S20 Fe +Table and Sim, please I need cancellation for this order because I'm already o2 contract use and I don't want to add another contract please cancel the order for me and this is my order Number XXXXXXXXXXXX

Good morning @Kennehwest 

This is a customer forum and can be viewed worldwide. Please do not post personal information or your order number.

You must submit a revocation in text form. You can do this by sending an e-mail to widerruf@cc.o2online.de, stating the order number.

Alternatively send a letter to

Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg

or a fax to

01805 571766

BR

“That which can be asserted without evidence, can be dismissed without evidence.” ― Christopher Hitchens
schluej
Rang

Send an email to widerruf@cc.o2online.de 

 

Live long and prosper 🖖
o2_Rebecca

Hello @Kennehwest and thank you for reaching out to our community 💙

Have you been able to send in the request of withdrawal, yet?
Thank you @SethVanDoom and @schluej for providing the E-Mail address and contact address so quickly.

If by any chance you should recieve the phone despite withdrawing from the contract, you can easily send it back by registering the return at our Logistikcenter. You will be able to download and print a free return-label from there 😊

Do you need any further help with this? Please let us know wether everything went well.

Take care, Rebecca

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