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Please need help

K
Neuling

Hello Sir/madam 

I mistakenly ordered a Samsung Galaxy S20 Fe +Table and Sim, please I need cancellation for this order because I'm already o2 contract use and I don't want to add another contract please cancel the order for me and this is my order Number XXXXXXX

 

Edit: I´ve delete the number of the order - o2_Marco

Edit 2: I’ve put the thread into the forum “O₂ Mobilfunk: Vertrag & Tarife” - o2_Marco

Edit 3: I’ve put it in the correkt forum now: “English O₂ Community: Mobile” - o2_Marco

Lösung von SethVanDoom

Kennehwest schrieb:

Hello Sir/madam 

I mistakenly ordered a Samsung Galaxy S20 Fe +Table and Sim, please I need cancellation for this order because I'm already o2 contract use and I don't want to add another contract please cancel the order for me and this is my order Number XXXXXXXXXXXX

Good morning @Kennehwest 

This is a customer forum and can be viewed worldwide. Please do not post personal information or your order number.

You must submit a revocation in text form. You can do this by sending an e-mail to widerruf@cc.o2online.de, stating the order number.

Alternatively send a letter to

Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg

or a fax to

01805 571766

BR

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    War das hilfreich für dich?

    3 Antworten

    SethVanDoom
    Meister/In
    • SethVanDoom
    • Meister/In
    • 625 Antworten
    • Lösung
    • 29. März 2022
    Kennehwest schrieb:

    Hello Sir/madam 

    I mistakenly ordered a Samsung Galaxy S20 Fe +Table and Sim, please I need cancellation for this order because I'm already o2 contract use and I don't want to add another contract please cancel the order for me and this is my order Number XXXXXXXXXXXX

    Good morning @Kennehwest 

    This is a customer forum and can be viewed worldwide. Please do not post personal information or your order number.

    You must submit a revocation in text form. You can do this by sending an e-mail to widerruf@cc.o2online.de, stating the order number.

    Alternatively send a letter to

    Telefónica Germany GmbH & Co. OHG
    Kundenbetreuung
    90345 Nürnberg

    or a fax to

    01805 571766

    BR

    “That which can be asserted without evidence, can be dismissed without evidence.” ― Christopher Hitchens
    K
    o2_Rebecca
    2 Personen gefällt das
    • K
      Kennehwest
    • o2_Rebecca
      o2_Rebecca
    schluej
    Superstar
    • schluej
    • 15608 Antworten
    • 29. März 2022

    Send an email to widerruf@cc.o2online.de 

     

    Live long and prosper 🖖
    o2_Rebecca
    • o2_RebeccaModeratorin
    • Moderatorin
    • 1750 Antworten
    • 30. März 2022

    Hello @Kennehwest and thank you for reaching out to our community 💙

    Have you been able to send in the request of withdrawal, yet?
    Thank you @SethVanDoom and @schluej for providing the E-Mail address and contact address so quickly.

    If by any chance you should recieve the phone despite withdrawing from the contract, you can easily send it back by registering the return at our Logistikcenter. You will be able to download and print a free return-label from there 😊

    Do you need any further help with this? Please let us know wether everything went well.

    Take care, Rebecca

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