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please cancel SIM to eSIM replacement request

S
Neuling
  • swrd
  • Neuling
  • 1 Antwort

Hello @o2_Michi @o2_Antje @o2_Micha @o2_Katja, some time ago, I wanted to issue an additional SIM card to use o2 during the transfer of my number.

Instead, I accidentally ordered a service to replace my physical card with an eSIM. But I definitely need my physical card, I don't want it to be blocked after activating eSIM.

Could you please cancel SIM to eSIM replacement request, because I cannot fully use the MeinO2 application, while it constantly offers me to complete the replacement procedure.

edit o2_Solveig 18.10.2022, 17:17 Uhr abgetrennt von Die eSIM - Bestellung und Aktivierung Schritt für Schritt und in englischen Bereich geschoben

Karten-Nr. XXXXXXXXXXXXXXX4890

Lösung von o2_Micha

Hello @swrd thanks for your request. 💙
I cancelled the order of the e_sim as requested.
Is there anything else i can do for you?

kindly regards
Michael

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    3 Antworten

    o2_Micha
    • o2_MichaModerator
    • Moderator
    • 9874 Antworten
    • Lösung
    • 18. Oktober 2022

    Hello @swrd thanks for your request. 💙
    I cancelled the order of the e_sim as requested.
    Is there anything else i can do for you?

    kindly regards
    Michael

    #bleibgesund
    S
    Neuling
    • swrd
    • Autor
    • Neuling
    • 1 Antwort
    • 18. Oktober 2022
    o2_Micha schrieb:

    Hello @swrd thanks for your request. 💙
    I cancelled the order of the e_sim as requested.
    Is there anything else i can do for you?

    kindly regards
    Michael

    No, thank you!

    o2_Jessica
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    • o2_Jessica
      o2_Jessica
    o2_Jessica
    • o2_JessicaTeam
    • Team
    • 14880 Antworten
    • 21. Oktober 2022

    Hello @swrd,

    great, thank you very much for the feedback!
    If you have any further questions or concerns, please feel free to contact us again in the community.
    You can also find a collection of English FAQs under the following link:

    Kind regards
    Jessica 😊

    Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!

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