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Order not processed

E
Neuling

I ordered a phone this Saturday and I got my contract. However, I received an email stating that my order cannot be processed. Can someone please clarify this to me?

 

Edit by o2_Katja: Moved to our english community

Lösung von o2_Kurt

Hi @Elkhansae ,

 

@bs0 was on the right track. The order was rejected, I’m afraid. That Information went out to you and the Shop (?).

We can’t tell you more about the reasons for the rejection. But if you’d like to know more about it, please get in touch with the department via letter, as described in the mail.

Here’s the adress:
Telefónica Germany GmbH & Co. OHG,
Auskunftsstelle,
90345 Nürnberg

 

Thanks for your replies, @bs0 !

Best regards,
Kurt

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    4 Antworten

    bs0
    Profi
    Forum|alt.badge.img+9
    • bs0Profi
    • Profi
    • 41584 Antworten
    • 7. Dezember 2021

    What exactly does the email say? Was the order rejected? In that case probably due to the result of the credit check.

    In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
    E
    Neuling
    • Elkhansae
    • Autor
    • Neuling
    • 1 Antwort
    • 7. Dezember 2021

    It was only mentioned that they cannot process the order knowing that I received the confirmation email plus the contract from the agency where I placed my order. Therefore, I don’t know if I will get my order or not. 

    bs0
    Profi
    Forum|alt.badge.img+9
    • bs0Profi
    • Profi
    • 41584 Antworten
    • 7. Dezember 2021

    Then you should contact the agency (?) you placed the order with.

    In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
    o2_Kurt
    • o2_KurtModerator
    • Moderator
    • 18572 Antworten
    • Lösung
    • 22. Dezember 2021

    Hi @Elkhansae ,

     

    @bs0 was on the right track. The order was rejected, I’m afraid. That Information went out to you and the Shop (?).

    We can’t tell you more about the reasons for the rejection. But if you’d like to know more about it, please get in touch with the department via letter, as described in the mail.

    Here’s the adress:
    Telefónica Germany GmbH & Co. OHG,
    Auskunftsstelle,
    90345 Nürnberg

     

    Thanks for your replies, @bs0 !

    Best regards,
    Kurt

    Signatur :)

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