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Warum O2 Service
Frage

Order decline


Hallo i try to order a Phone here in O2 but they always decline my order. I dont know why i provide all the imformation needed but stil they drclone it. 

Edit o2_Larissa: moved from mobile contract to English o2 Community: Mobile

2 Antworten

schluej
Superstar
  • 15544 Antworten
  • 11. März 2022

U will not get an answer in this forum.

U can contact O2 by mail and ask for the reason.


o2_Matze
  • Moderator
  • 21922 Antworten
  • 16. März 2022

Hi @Shiela 

You can obtain information about your rejection based on an automated individual decision from this address:

Telefónica Germany 

Auskunftsstelle

90345 Nürnberg.

Please write to this address (including your full first and last name, your address and your date of birth) to inquire about the main reasons that led to your rejection.

Best regards Matze 


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