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O2 Web Site Technical Issues Loading Data.


There has been a long standing issues ( well over two months ) where some very important data can not be loaded in the web page. No matter what web browser is used.

When will the problem be solved ?

The error message reads 

“Aus technischen Gründen können Ihre Daten derzeit nicht vollständig geladen werden. Bitte versuchen Sie es zu einem späteren Zeitpunkt erneut “

 

“For technical reasons, your data cannot currently be fully loaded. Please try again at a later time.”

Lösung von o2_Tobias

Hi @justcrosby

please be aware that this is a public community. Therefore, we switch to private message only in some rare cases. 

As you cannot send us a screenshot in the private messages, just do it here, but because of data security reasons please delete personal details before. 

 

Loving greetings,

Tobias

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5 Antworten

o2_Larissa
  • Team
  • 9164 Antworten
  • 21. September 2021

Hi @justcrosby,
did you register your phone number online? Because there is no contract associated with your forum account.
Kind regards
Larissa


  • Autor
  • 9 Antworten
  • 22. September 2021
o2_Larissa schrieb:

Hi @justcrosby,
did you register your phone number online? Because there is no contract associated with your forum account.

My account has now been updated hopefully you can now see my contract ?

I didn't realize I had to register the handy separately under “ My Handy “ from my LTE Data Contract. All data is visible for My handy no problems.

 

Attempted registration for O2 my Home M results in Error “ All ready registered please log in. That I can do no problem.

However on the account page for O2 my Home M data is still missing Aus technischen Gründen können Ihre Daten derzeit nicht vollständig geladen werden. Bitte versuchen Sie es zu einem späteren Zeitpunkt erneut.

Please advise further.


o2_Tobias
  • 11690 Antworten
  • 22. September 2021

Hi @justcrosby

thanks for your reply. 

Do I understand you correctly that after you log-in with your mobile phone number you get the error-message that you mentioned?

Please find here all instructions how to sign up for “Mein o2”:

I hope that the instructions are helpful for you. 

 

Loving greetings,

Tobias


  • Autor
  • 9 Antworten
  • 22. September 2021

Can a employee from O2 send me a personal message I want to send you screen shots these contains private account information I do have a customer PIN . Naturally once you contact me I will provide the PIN and add further information.

I look forward to hearing from you.

Colin


o2_Tobias
  • 11690 Antworten
  • Lösung
  • 23. September 2021

Hi @justcrosby

please be aware that this is a public community. Therefore, we switch to private message only in some rare cases. 

As you cannot send us a screenshot in the private messages, just do it here, but because of data security reasons please delete personal details before. 

 

Loving greetings,

Tobias


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