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I moved out of Europe and I’m interested in canceling my o2 prepaid sim contract (phone number). It has a little bit of money left in it and I’m NOT interested in a refund or any funds transfer whatsoever. Is there any easy solution? (not involving sending a letter via the german mail, because I’m no longer there)

Thread relocated to English Mobile - o2_Antje

Hello @OrBe,

thank you for your request in our Community :blue_heart:

You do not have to cancel your prepaid card. After a period of inactivity, the card is automatically deactivated. However, if you would like to have the remaining credit paid out, you can request a credit payment with this form: Click here.

Kind regards
Jessica :nerd:


Thank you Jessica, I’m glad to hear that 

 

OrB


Hello @OrBe,

you’re welcome :nerd:

If you have any question left - do not hesitate to contact us here!

All the best for you :blue_heart:
Jessica


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