Hi. I lost my phone and my old O2 prepaird number. I have tried calling O2 prepaid helpline but my german isn’t good enough and I don’t understand why it is so complicated to get a new sim. I got a new temporary sim from o2 and even asked them to switch the old number to it, but it didn’t seem like it was an easy process. It should not be so difficult to just get a replacement prepaid sim or to uptake my previous number
I really need help and it’s extremely important because I have many essential contacts who only call on my previous number. I really need a new sim from my old number. Unfortunately my password for Mein O2 app isn’t working for the older number, so I can’t even log into the app. Please help. I’m very worried because I was in the midst of some very important negotiations through the previous number.
