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Number portability from O2 to other network

A
Rang

Hello,

I would like to transfer my current mobile number from o2 prepaid to another network for my new contract. Can you please release my number 0176******65 for porting immediately? I have already kept 30 euros in my prepaid balance for the transfer fee. 

Thanks in advance.

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Lösung von o2_Kurt 14 April 2020, 20:26

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67 Antworten

Bumer
Rang

do you use Android? If yes, download the old app 7.34.0 from APKPure.

M
Rang

do you use Android? If yes, download the old app 7.34.0 from APKPure.

No, this is the iOS app.

Bumer
Rang

then go to the chat.

M
Rang

then go to the chat.

Thank you for all the assistance!

o2_Kathi

Hello @muneeb_007,

welcome to our community 🙂
As Bumer has already written to you, please contact us via live chat or by phone to have your phone number released for immediate portability.

Best regards, Kathi 🌞

Wenn dir eine Antwort weitergeholfen hat, markiere den Beitrag gerne als Lösung, damit andere auch davon profitieren 🤝
S
Rang

Hello o2 team,

I would like to transfer my current mobile number from o2 prepaid to another network. Can you please release my number 0176xxxxx06 for porting?

 

Thank You

Sam

Bumer
Rang

@samyaja 

take out your phone number. Go to chat tomorrow.

Bumer
Rang

You can release this yourself in the blue o2 app. Otherwise the chat does it.

o2 Prepaid-Chat


 

do you use Android? If yes, download the old app 7.34.0 from APKPure.

 

o2_Gerrit

Hello @samyaja,

welcome to our o2 community 🙂

Yes ther colleagues from our prepaid chat can release your phone number for porting for you 🙂

Best regards,

Gerrit

S
Rang

Dear o2 Team,

I would like to transfer my mobile number from O2 prepaid to another provider

Bumer
Rang

@Siraj96 

go to the prepaid chat.

o2 Prepaid-Chat

 

o2_Cora

Hello @Siraj96, 

Bumer has already given you the right hint :) Have you already contacted the chat? Did everything work out with the phone number release? 

Best regards
Cora

R
Rang

Hi, 

my number is 0XXXXX56, I have prepaid sim, I want to move to freenet service provider. I want to porting my number to that network. 

I need to ask 3 questions.

  1. What is the network provider for me, on mobile its o2-de and I don’t see O2 provider in their list. I need to know from where I can identify my service provider name (e.g. complete name. )
  2.  I want O2 to release my number for the new contract provider. 
  3. remaining balance how can I get back as right now i have 30 euros inside my balance.

please guide so I can smoothly transfer my number 

Thanks, 
Umair

Edit o2_Antje: Personal Data removed / 24.05.2024 

Bumer
Rang

@ranaomair80 

Telefonica Germany is the provider. You release your phone number in the chat, as I already wrote here in the post. You can have your balance paid out using this form.

Prepaid credit payout

R
Rang

@ranaomair80

Telefonica Germany is the provider. You release your phone number in the chat, as I already wrote here in the post. You can have your balance paid out using this form.

Prepaid credit payout

What should I do with that form, where should I submit it after fulfilling it? Do I need to attach here or some email address? please guidance is required. 

Thanks for telling provider name. it worked. :)

Bumer
Rang

You can submit the form using the contact form.

contact form

o2_Gerrit

Hello @ranaomair80,

I see you already received tipps from bumer how to go about porting your number and receiving the remaining balance back from us.

Should further questions arise please do not hesitate to ask us here 🙂

Best Regards,

Gerrit

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