do you use Android? If yes, download the old app 7.34.0 from APKPure.

No, this is the iOS app.

then go to the chat.

Thank you for all the assistance!

Hello @muneeb_007,

welcome to our community 
As Bumer has already written to you, please contact us via live chat or by phone to have your phone number released for immediate portability.

Best regards, Kathi 

Hello o2 team,

I would like to transfer my current mobile number from o2 prepaid to another network. Can you please release my number 0176xxxxx06 for porting?

Thank You

Sam

@samyaja 

take out your phone number. Go to chat tomorrow.

Hello @samyaja,

welcome to our o2 community 

Yes ther colleagues from our prepaid chat can release your phone number for porting for you 

Best regards,

Gerrit

Dear o2 Team,

I would like to transfer my mobile number from O2 prepaid to another provider

@Siraj96 

go to the prepaid chat.

o2 Prepaid-Chat

Hello @Siraj96, 

Bumer has already given you the right hint Have you already contacted the chat? Did everything work out with the phone number release? 

Best regards
Cora

Hi, 

my number is 0XXXXX56, I have prepaid sim, I want to move to freenet service provider. I want to porting my number to that network. 

I need to ask 3 questions.

1. What is the network provider for me, on mobile its o2-de and I don’t see O2 provider in their list. I need to know from where I can identify my service provider name (e.g. complete name. )
2.  I want O2 to release my number for the new contract provider. 
3. remaining balance how can I get back as right now i have 30 euros inside my balance.

please guide so I can smoothly transfer my number 

Thanks, 
Umair

Edit o2_Antje: Personal Data removed / 24.05.2024 

@ranaomair80 

Telefonica Germany is the provider. You release your phone number in the chat, as I already wrote here in the post. You can have your balance paid out using this form.

Prepaid credit payout

What should I do with that form, where should I submit it after fulfilling it? Do I need to attach here or some email address? please guidance is required. 

Thanks for telling provider name. it worked. :)

You can submit the form using the contact form.

contact form

Hello @ranaomair80,

I see you already received tipps from bumer how to go about porting your number and receiving the remaining balance back from us.

Should further questions arise please do not hesitate to ask us here 

Best Regards,

Gerrit