Not receiving SMS

Dear @Belak ,

welcome in our community. 🌤

Don’t you receive any text messages from abroad or are these possibly confirmation text messages from banks etc.?

Kind regards,

Andrea

Hi Andrea, 

I do not receive any text messages either from the bank or from friends and family as well. I tried switching my sim in another mobile phone and it still doesn’t work, I also tried on my phone a different SIM card and it works fine. I went to o2 office in Göttingen and they said the technical team will look at it. Please assist if you have any idea to fix this issue. Thank you. 

Dear @Belak ,

please check the service central number for text messages. Can you send text messages?

Your device memory is not full? Then you will not receive any messages.

The following data must be set in the cell phone:

Kind regards,

Andrea

Hi Andrea, 

thank you for getting back to me. I had already checked all of that and I was receiving messages from Germany, the problem was not getting messages from outside Germany. 
 

I went to the o2 office in Göttingen and a gentleman there helped me fix it. What he did was to restart the network from the o2 system, so when he did that, I lost network for a quick second and my network restarted and came back. Thereafter I asked a friend to send me a text message from outside Germany and it worked. 
 

Thank you for all your support. 
 

Thank you to letting us know @Belak 😊 I am glad everything is fine now.

Kind regards, Ines.