Not receiving SMS

Hi @Afnan, 

welcome to our English Community. 

I regret that you have some problems with incoming SMS from other countries. 

In order to find out the reason for that, can you tell me which kind of sim-card you have? Is it postpaid or prepaid?

Which kind of phone do you use?

As you receive SMS from Germany, there seems not to be a problem with receiving SMS in general. 

Can you ask the persons who sent you SMS if they used a certain App for it?

Loving greetings,

Tobias

I am using IPhone 11 with a prepaid sim. 
They’ve sent me a normal sms, not from any app. 

I am using IPhone 11 with a prepaid sim. 
They’ve sent me a normal sms, not from any app. 

Hi @Afnan, 

thanks for your reply. 

Is it a specific country where you cannot get any SMS or did you already test if you cannot get any SMS from different countries?

Loving greetings,

Tobias

Already tested. No sms from any international number. I can receive international calls though. 

Hello @Afnan,

I have just checked, a block on SMS is not apparent anywhere. From our network side, everything should be fine.
So let's try again to narrow down the problem:
Have you by any chance completely shut down your device in between and restarted it again? Even after a restart, no text messages arrived?
Were you able to test your SIM card in another device?

Kind regards
Jessica

I did try shutting down my phone for a while but it didn’t work after either. 
I haven’t tried this sim on another device but I used to receive international sms before arriving in Germany. That is before I bought the O2 sim. 

Hi @Afnan, 

thanks for your feedback. 

In order to check if we have any technical issues with incoming international SMS, I have just written a private message for you under @o2_Support. Please reply there. 

Thanks a lot. 

Loving greetings,

Tobias

Dear @Afnan ,

we are still waiting for your reply in our private messages of o2_Support.

Kind regards,

Andrea

Dear @Afnan ,

we have created a ticket for you for your problem with receiving SMS from abroad. The colleagues will take a look at it.

Kind regards,

Andrea

Dear @Afnan ,

we are still waiting for the colleagues to process the ticket. Due to the upcoming holidays, this may still be delayed a little. Please be patient. Otherwise, I'll see in January whether I can push the colleagues again.

Kind regards,

Andrea

Dear @Afnan ,

can you give us a quick feedback if the problem persists?

Kind regards,

Andrea

I bought my o2 sim last month(dec 2023). The problem I am facing is I can’t receive any sms 

Also to be noted that, I can receive calls . But because of the no sms, I’m having difficulties with certain things. Kindly help as soon as possible as it is urgent.

Hello @Manoj a ,

Welcome here to the community.
When and where did you purchase the sim card?
When did you activate it?
Is this a prepaid card or a contract card?

Does the sim card have network reception? Have you ever completely restarted the phone?
Please test the sim card in another cell phone to find out if the problem is with the cell phone. 

Best regards,

Maria

When and where did you purchase the sim card? in december in o2 store
When did you activate it? december
Is this a prepaid card or a contract card? prepard 

Does the sim card have network reception? Have you ever completely restarted the phone? -- yes i restarted couple of times

Hello @Manoj a ,

So that I can take a closer look at this, I sent you a private message via o2Support to exchange data. Please check your inbox here.

Best regard,

Maria

thank you for the response, i have been replied back in the personal chat kindly provide the response

Hello @Manoj a ,

 I have answered you in PNs.

Best regards,

Maria

can you please provide new response in pns, i am waiting for the reply from last 24hours

can you please provide new response in pns, i am waiting for the reply from last 25

hours

Hello @Manoj a ,

please note that we can't answer here as fast as in a chat. If you need a faster solution, please contact an o2 store or our prepaid hotline directly.
Since we don't offer an English speaking prepaid hotline, you might want to ask a friend to call them for you. 

Best regards,

Maria

can you please provide new response in pns, i am waiting for the reply from 4 days

Hello @Manoj a ,

I have just replied to you in the PNs.

Best regards,
Maria

Hello @Manoj a ,

I just wanted to ask if you have already contacted an o2 store?
Were the employees there able to help you?
 

Best regards,

Maria

Hello,

I’m having the same issue as Afnan, I don’t seem to get sms from outside Germany to be specific from Spain but I receive messages from my colleagues in Germany. Please assist with this problem.