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I received a strange alert from my phone (Samsung Galaxy S10) stating that my service provider (O2 Germany) has temporary disconnected my access to mobile data. What exactly does this mean? I am up-to-date and current on my account, so there should be no reason why I am being disconnected other than a technical issue…?

Hi @cglenn, 

 

welcome to our English community. Nice that you found us. 

 

Normally, we do not change the access to mobile data connection without the agreement of our customer. 

 

There are only 2 reasons for doing so: 

  • you did not pay your invoice
  • we found out that your invoice has a very high cost, for example if you were in another country

Is it possible for you to post a screenshot of the message so that I can have a look? Please hide any personal details like your mobile phone number, customer number etc. 

 

If I need any personal details from you, I will let you know. :wink:  

 

Let´s see if I can help you in this issue. 

 

Loving greetings,

Tobias

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