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new mobile contract - can i choose start date

  • June 23, 2023
  • 8 Antworten
  • 75 Aufrufe
L
Besucher:in

Hello, I’ve recently signed up online to a mobile contract.
When is the contract starting and can I choose a specific date for the start? It should be later than the date I’ve signed up online 

 

Thank you 

 

edit o2_Solveig 26.06.2023, 19:28 Uhr verschoben von o2 SIM-Karte → English o2 Community : Mobile 

Lösung von bs0

No, that is not possible. The contract starts when you activate the SIM card or at the latest after 21 days.

    o2_Steffen

    8 Antworten

    bs0
    Legende
    Forum|alt.badge.img+43
    • bs0Legende
    • Legende
    • Lösung
    • June 23, 2023

    No, that is not possible. The contract starts when you activate the SIM card or at the latest after 21 days.

    In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
    Sächsin
    o2_Steffen
    o2_Steffen
    • o2_SteffenTeam
    • Team
    • June 27, 2023

    Hello @bs0, the information mentioned by bs0 is correct.👍

    In that case the latest activation would be after 21 days, which happens automatically. I hope that the activation was ok in your case?
    A big thank you to bs0 for the quick support.💙
    With kind regards
    Steffen

    Du möchtest Tester oder Testerin werden um die aktuellsten Smartphones und Gadgets unter die Lupe zu nehmen? Wir suchen dich! => https://hilfe.o2online.de/testgeraete-8
    L
    Besucher:in
    • Lalli
    • Autor
    • Besucher:in
    • June 29, 2023

    Hi, I’m still waiting to receive the Sim to proceed with the activation. How can I receive a tracking number ? 

    o2_Steffen
    • o2_SteffenTeam
    • Team
    • June 30, 2023

    @Lalli I would estimate that the SIM card should usually take between 3 - 7 business days to ship.
    As far as I know, SIM cards are only shipped by letter, so no tracking numbers existed for this.

    When exactly did you order the SIM card?

    Best regards

    Steffen

    Du möchtest Tester oder Testerin werden um die aktuellsten Smartphones und Gadgets unter die Lupe zu nehmen? Wir suchen dich! => https://hilfe.o2online.de/testgeraete-8
    Sächsin
    L
    Besucher:in
    • Lalli
    • Autor
    • Besucher:in
    • June 30, 2023

    Thank for your reply - I received the email the order was sent out last Friday. What shall I do if the SIM is not received by today ?

    o2_Steffen
    • o2_SteffenTeam
    • Team
    • June 30, 2023

    @Lalli if the SIM card was ordered last Friday, I would definitely wait until Tuesday in that case.

    Is your billing address the same as your shipping address?

    Best regards

    Steffen

    Du möchtest Tester oder Testerin werden um die aktuellsten Smartphones und Gadgets unter die Lupe zu nehmen? Wir suchen dich! => https://hilfe.o2online.de/testgeraete-8
    L
    Besucher:in
    • Lalli
    • Autor
    • Besucher:in
    • June 30, 2023

    Hi Steffen, no the delivery address is not the billing addres as I’m having the SIM delivered at some friends’ address. They have a sticker with my name on the mail box for this reason 

    o2_Ines
    • o2_InesModeratorin
    • Moderatorin
    • July 8, 2023

    Hi @Lalli, did the SIM Card arrive? Otherwise I am happy to have a look at it. 😃

    Kind regards, Ines.

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