Hi @Sheme93,

welcome to our community.
Is it perhaps due to the spelling of, for example, "Str." instead of "Straße"?
Kind regards
Larissa

Hi @o2_Larissa 

thanks for the reply.

i tried all ways but it’s not working

Hi @o2_Larissa 

thanks for the reply.

i tried all ways but it’s not working. it’s a problem in O2 systems because every other website accept the address

Hi @Sheme93 ,

in that case, a manual entry needs to be made. Thanks for your tests!

Have you managed to get in touch with our customer support hotline regarding the change or should be switch to personal messages for that?

Best regards,

Kurt

Hi @o2_Kurt 

thanks for the reply!

would you do me a favour and help me with the manual entry through private messages?

Yes, of course. @Sheme93 

Please send a private message to 

o2_Support

and insert the new address as given in your rental contract. We will change it for you.

Greetings

Hello again!

@o2_Support helped me to change my address on my profile. Thanks for that. But I still need to order an O2 freikarte, and it is still not recognizing the address (due to the fact it’s a new building and street). Unfortunately o2_support I cannot message you privately anymore 

Hi @Sheme93, 

I just activated @o2_Support for you again. 

Would you like to order a new prepaid-card, or would you just like to change the adress and the pack of your current o2 prepaid-cards?

You are now able to give me all the information we need under @o2_Support. 

Loving greetings,

Tobias

Hi @Sheme93, 

did o2_Giulia already answer all you questions with the prepaid-card under @o2_Support ?

Loving greetings,

Tobias