My New phone has an Issue!

Hello @Hero Kaviani,

welcome to our o2 Community 🙂

I am sorry to hear that you are having problems with your new device.

For devices that you purchased in our online shop or ordered by phone, you have an unrestricted right of withdrawal of 14 days after receipt of the goods. In order to cancel the contract, please send us the cancellation form that you received with the order confirmation, completed and signed - either send it in advance by fax or email and enclose it with your return.

Report the return of the device to the o2 Logistics Center within the statutory cancellation period of 14 days. When logging in, please have the delivery note number or the order number ready that you received with the order confirmation. Under the "Returns" tab you will find further information on the free return and you can download and print out the return slip including the shipping label or have it sent to you by e-mail.

If the O2 My Handy contract was concluded with payment in installments in one of our o2 Shops and the price of the mobile phone is more than €200 (without down payment), the 14-day right of withdrawal also applies here. The revocation must be made in the O2 shop where the device was purchased or the contract was concluded.

Please note that we also have an English Hotline if you have any urgent questions: 089 66 66 30 08 1, Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm.

Best regards

Giulia

You won't receive a new device automatically. You will need to order a new one. This will nevertheless be quicker than reporting a defect as then phone would have to be set in for inspection and would then either be repaired or replaced.