just cancel the contract.

https://info.o2online.de/kuendigung/

I am actually in the process of moving mobile + internet to another company. Sadly, I work mostly from home and can’t go without internet

Hallo @RitaMS,

welcome to the o2 Community. 

I understand your annoyance. It's really not nice that you pay for 2 years for something you don't use. That's a long time. 

So you have already been in contact with customer service. How much did they want to credit you? 

Which part of the contract do you mean exactly that you didn't know about? Was it not included in your contract summary when you signed it?

Kind regards, Lea

Hello lea,

Thank you for getting back to me. Yes, I’ve been in contact with the customer service (not an easy task) and was told that this would be fixed in my next invoice, which didn’t happen. She didn’t confirm how much the reimbursement would be, only that it would not be for the full 2 years. I was also told that I would receive a letter from O2 confirming that the issue had been resolved and how much the reimbursement would amount to. This didn’t happen either.

In answer to your question about the contract, I’m pretty sure that I didn’t ask for a second number, it’s been a while and I would have to revisit that contract; that said, I do remember having to borrow an internet hotspot while the internet connection was being setup. I wonder if that second no. was required because of it, and then not cancelled? I hope this makes sense.

Thank you and best regards,

Rita

Hello @RitaMS,

Our customer support rejected the complaint because the contract was concluded almost two years ago. You were informed of the contract conditions and the applicable fees by email, and you also received an explanation of the cancellation options at the time. You did not object, so the contract was concluded in accordance with the terms.

I am very sorry that they could not offer you the solution as promised. You should cancel the contract if you do not need it, please use the online cancellation form for this.

We have received a request from your new provider regarding number portability for your o2 Home contract. Unfortunately, these requests have already been made several times with a different last name, and we have therefore rejected these requests. Please contact your new provider so that the request can be made again with the data that we have on file. You can use the data on your bill, for example.

If you prefer to contact us by telephone, you can also contact our English-speaking customer service:

Please let us know if you have any further questions.

Best regards

Giulia