Hello,
I’ve added 50€ in January, my monthly plan was discounted and it was supposed to have 35€ left. Later in February I received a text saying that I was out of credit, and that I should top up again, even though it was supposed to last for 2 more months. I already called the hotline and they were not able to help me.
Where’s my money???
Appreciate any help
Edit o2_Sven: Moved to English o2 Community: Mobile
Hello
welcome to the o2 Community.
In early March we had a small issue with the prepaid systems. Even though people had booked a package usage was directly deducted from their balance. This has by now been resolved and the deducted money should have already been restored to your account. Have you checked your account if this is the case, else we’ll take a closer look at your account, I’m sure we’ll be able to find a solution to your issue.
Kind regards, Sven
Hello,
Thanks for replying.
But like I mentioned in the first post, my case happened in January.
But like I mentioned in the first post, my case happened in January.
January or February?
Did you previously activate the itemized bill (Einzelverbindungsnachweis) in Mein o2? If not, then that's why the hotline can't help.
It was in January,
No, it wasn’t activated yet. Because I was totally unaware of this function until I needed it 
Who’s gonna be able to help me?
Hello
I´m sorry that I can´t give you an other answer.
Kind regards, Ines.
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