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Mein O2 app and website login error

M
Neuling

Hi all,

I have issue in logging to Mein O2 account. When I try using website, I get the following error:

Excuse me

Due to technical problems, your data cannot be loaded into Mein O 2 at the moment. Please try again later or try the  Mein O 2  app as an alternative .

Your O2 team

When I try using Mein O2 app, I get the following error:

Ein allgemeiner fehler ist aufgetreten. Bitte versuchen sie es spater noch enimal. (-1)

 

How can I access my account? Please let me know.

 

Thank you so much in advance.

 

Regards,

Mrityunjay

 

19.10.2022 12:04, o2_Giulia: moved from Mein O₂, O₂ Online & E-Mail to English O₂ Community

 

7 Antworten

M
Neuling
  • Mahfuz
  • Neuling
  • 1 Antwort
  • 20. Oktober 2022

I am also facing same problem. Hopefully someone will see and fix the issue.

R
Neuling
  • Rainbow_1916
  • Neuling
  • 3 Antworten
  • 20. Oktober 2022

I also get the same problem and it’s not clear how to contact customer service 

o2_Jessica
  • o2_JessicaTeam
  • Team
  • 14880 Antworten
  • 21. Oktober 2022

Hello everyone,

thank you for your contributions to our community! 😊
If something is adjusted in My o2, there may be a downtime. Generally, however, this is quickly remedied. Have you been able to log in again since then?

Kind regards
Jessica

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
R
Neuling
  • Rainbow_1916
  • Neuling
  • 3 Antworten
  • 21. Oktober 2022

Hi Jessica,

I’ve never been able to log into the myo2 app or view my contract details/ o2 priority options on the website since joining o2 (which was around a year ago). 
 

 

o2_Jessica
  • o2_JessicaTeam
  • Team
  • 14880 Antworten
  • 21. Oktober 2022

Hello @Rainbow_1916,

but you have aleady registered yourself with your number?
Click here to start the registration: https://login.o2online.de/idm/#/registrieren/start

Kind regards
Jessica

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
R
Neuling
  • Rainbow_1916
  • Neuling
  • 3 Antworten
  • 21. Oktober 2022

Hi Jessica,

 

I can’t access my o2 contract on the website, so don’t have access to the number attached to the SIM card in my router and as a result, can’t register.
 

 

o2_Andrea
  • o2_AndreaTeam
  • Team
  • 26467 Antworten
  • 23. Oktober 2022

Dear @Rainbow_1916 ,

did you register your Homespotnumber this way?
 

If not, please try to register your phone number again.

Kind regards,

Andrea

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