Hi,
A few days ago I bought an O2 prepaid card (999gb). Everything was fine (shipment delivered etc.) until I had to activate the card. I have a surname with the letter Ł and o2 on the purchase contract gave the sign "¿" instead. Each attempt to activate fails because of this. What to do to be able to finally activate the SIM? or what to do to change "¿" to the correct letter?
Regards!
Hello
welcome to our community! 
I am sure we can fix that.
Let us change to private messaging, so that i can adjust your name correctly.
After that, a activation of your sim card should be possible.
Best regards,
Manuela
Edit by o2_Manuela: Link added.
Hello
thank you for your private message.
I changed the letter to a normal “l” so the activation can be accomplished.
You will get an E-Mail for the new activation shortly.
Please let me know if the activation works now.
Best regards,
Manuela
Hi,
My husband also have a similar problem but with lettet Č. In his surname he has Č and now he is not able to activate card because there is sign ¿
Could you plese contact me in private chat and chage first letter of surename to C.
Thanks in advance.
Hello
welcome to our community!
As I can see the name is already changed and the card is active! 
Is everything as you want it to be or can i help you with anything?
Best regards,
Manuela
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