Issues with roaming and keep getting hung up on by customer service

Have you tried manually selecting the network?

Hello ​@rk25,

that is not so nice if you on the one hand cannot use your number with us for roaming in France or Italy and on the other have the feeling to not get thgrough and be supported.

The question by Bumer is important, whether when having to use roaming in Italy or France did you try to manually select a network int he roaming settings of your smartphone? And it is possible that you have to try several, up to 10 times before succeeding.

Do you use a Multicard, a second or third SIM card with your number? With a number of providers abroad this can cause issues with roaming.

Best Regards,

Gerrit

Yes, I did, I tried all their fixes, restarting, roaming on, APN, all of it. I am clearly blocked everywhere from Germany, but cannot get a hold of someone to fix it. 

No third party. 

Can you perform a manual network selection as already written?

Yes, already tried all including the network selection. NOTHNG. 

If you know how to get through to customer service without getting hung up on. Also useful. :| 

Then it can only be a ban. Contact the chat on Friday.

https://www.o2.de/kundenservice-chat

So just a catch up, I waited 37 minutes in the phone for them to resolve the issue and they hung up on me….AGAIN. 

I honestly do not understand how they get away with this and there is no way to actually file a complaint so that it is revisited and resolved. It makes me want to change companies but vodafone was no different. 

If anyone can suggest another provider...please do. I think I am about done with this. 

Hello ​@rk25,

did you already try our Customer Chat like Bumer suggested? In most cases you will recieve support there.

Regards,
Lars

Hi, I did, got transferred to the wrong people 4x, finally got someone who thought they could help, but said everything is right in the back end...which of course does not help me. We are trying a new eSim. Let’s see. Thanks for suggestions and support. 

Hello ​@rk25,

you're very welcome. I'm very sorry to read that you've had so much frustration with support and that no solution has been found yet.
Of course, that's not how it should be. It sounds like you've done everything you can to fix the problem. The idea of a new eSIM is definitely
a good step to rule out possible technical errors. If you still need support or have further questions, please let us know.

Best regards
Daniela