I had ordered an iPhone 14 Pro max (256 GB) and was expecting the phone to arrive today. Do to the negligence from DHL the product is sent back to the sender (O2 in this case). How can I contact O2 and request them to send back the device. I do not find help online and I’ve been on a customer service call waiting since the last 45 mins. Could you please help me on how to go forward?
Edit by o2_Manuela: moved to English o2 Community: Mobile. 05.10.22, 13:35 Uhr
Hello
welcome to our community! 
In this case the device will be normally cancelled.
Did you book a bundle with a tariff included?
In this case it is possible that the discount of the tariff will be also cancelled if it is not a Kombi-Vorteil or a young people benefit /60+ discount.
Therefore it is an option to cancel also the mobile tariff and order everything new after that
Best regards,
Manuela
Hello Manuela,
Thank you for your reply. 
I did book my phone with a tariff ( phone + 40gb high speed growth internet) . In my scenario, since the phone is cancelled, won’t the tariff plan also be cancelled?
Thank you very much in advance
Dear
the mobile tariff has already been activated and the number porting has been carried out. If you do not want the tariff, it would make sense to send the cancellation for the tariff within 14 days using our cancellation form.
Just to be on the safe side and not to have a contract afterwards that is not desired.
Kind regards,
Andrea
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