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My internet package is supposed to be 40€ monthly but I've always been overcharged. I've twice returned my router to the agent from where I bought this package but they promised to rectify it. Last bill was above 100€ but I didn't pay and service has been disconnected. 

Please cancel this crazy contract and tell me where to post your router to. 

Thanks 

 

Edit by o2_Katja: Verschoben von Mobilfunkvertrag in unsere Englisch Community

Hi @Flight39, 

 

welcome to our English Community. 

 

I regret that you are not happy with your o2 homespot. 

 

May I ask you for the reason that you do not like the o2 homespot?

 

I see that you returned the o2 homespot and that you have sent us an extraordinary cancellation. But without giving us any reason for your cancellation, we have only the possibility to cancel the contract to the end of the 24-month-period. 

 

Therefore, I would like to ask you to send us an extraordinary cancellation that indicates also the reason for your cancellation. 

 

Please send the cancellation-letter to the following address: 

 

Telefónica Germany GmbH & Co. OHG

Kundenbetreuung

90345 Nürnberg

 

or by fax to 01805 571 766

 

Thanks a lot for your cooperation. 

 

Loving greetings,

Tobias

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