Hi, I have a pre paid from O2 and I change my address in January and since then I’m trying to update in O2 and it’s impossible. I tried in the website and the app, both useless for help me (in the in the “Mein O2 —> Personalichen daten )

the message after I tried my new adress is: “Ihre Adresse wired nicht gefunden. Bitte wählen Sie eine aus der Liste”

So I noticed that has some problem in O2 database because a lot of buildings in my street doesn’t exist in O2 database. I went to an O2 store and the person who tried to change my address  recognized that are some problem with O2 and doesn’t provide me any solution.

I need to change the address otherwise my letters and purchases in O2 will not be possible to be delivered.

I hope a solution to this problem.