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I tried to get an O2 mobile contract but i get rejected

T
Neuling

Hello sirs

Yesterday I tried to get an O2 Contract with unlimited plan, so I went to berlin media markt and take to the guys there and after i chose one of the offers and after they entered my information regarding the offer and all of my personal details it get back with a reject of my contract and the thing is that i am a newly commer to Germany and currently still living in a hotel for the Refugees seekers with a bad Reputation i think this address is listed in the black list i think it is called (Schufa)

 

Is there any possible (O2 officals) to help solve out this problem

FYI: I have got a Resident permit and all my papers are legit and clear .

 

Regards

Edit o2_Antje: Moved from Mobilfunkvertrag to English Community / 25.12.2023 / 20:51 Uhr

Lösung von Sandroschubert

Hello,

You received an email about the rejection. You can contact the office mentioned there and ask for an individual examination.

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Sandroschubert
Legende

Hello,

You received an email about the rejection. You can contact the office mentioned there and ask for an individual examination.

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o2_Flo
  • o2_FloTeam
  • Team
  • 13177 Antworten
  • 1. Januar 2024

Hey @TKQ90,
welcome to the o2 community and I wish you a happy new year.

Sandroschubert has already given you the right answer here. Unfortunately, we have no insight into the reasons. Please contact the mentioned office. 

Greetings,
Flo

Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo

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