Hello!

In may of 2019 i was in Germany and i bought a phone. To unlock it, as i'm not european, i had to get an european sim card and talk for five minutes with another european number (didn’t knew that was a thing before buying the phone). I have to keep the o2 card i bought in my phone for it to work. 

Everything went fine until today, when i inserted the wrong PIN code into my phone and now it is requesting me for the PUK code, which i can't find and i don't think i have with me anymore, unfortunately. I though unlocking the phone was a one-time precedure so i wasn’t careful with keeping the sim-card info.

I'm wondering if it's possible for the company to provide me with my lost PUK code if i provide my information. As i'm locked out of the phone the only thing i have about the SIM card is it’s pin. I also have the number but i my card has been deactivated for months so i don’t think it’s still mine. I remember them having to scan my passport and getting my information to sell me the pre-paid card so i'm hoping there's a chance.

I’m not sure if here is the right place to look for information about this. I don’t speak german and finding the right communication channel for o2 hasn’t led me anywhere. So i’m hoping someone can at least point me in the right direction.

Thanks a lot!