Hello O2 team!
On September 21 I ordered an eSim via Internet.
Since I have not received any reply for a few days, I thought I did something wrong, so this afternoon I went to the O2 store. I asked the assistant to check whether there is any Sim or eSim issued in my name, he could not find any on the system, so I got a physical Sim-card.
When I got home, I found an envelop with eSim details in my mailbox, ironically.
A question which I have now is this, please:
Do I need to pay for the eSim separately now, so it’s 19.99 extra? Or is it included into my o2 Mobile M Flex Online contract now and it will be 19.99 per month no matter whether I use eSim or Sim?
Looking forward to your reply.
Gelöst
I have both eSim and Sim now while I need only one of them
Lösung von o2_Giulia
Hello
welcome to our o2 Community 😀
Since you have not logged into the community with your contract, we are unfortunately unable to check for you whether this is a replacement or additional card or even an additional contract.
Please contact our customer service directly as soon as possible. You can reach the English speaking support on 089/666630081.
The customer support will be happy to check what exactly you have ordered and whether there is an option to cancel it.
Best regards
Giulia
- 22925 Antworten
Was the physical SIM card you picked up in the shop really from your o2 Mobile M Flex contract?
I am not sure. It’s very confusing, to be honest. After I received my physical SIM card and logged in to MyO2 app, my account contained the contact information which I gave when I was placing an order for eSim via Internet. So my guess is, it’s now rather intertwined on the system.
My main concern is - I obviously don’t want to pay for 2 SIM cards if I only need one. So if the eSim implies extra charges, I don’t need it now. Will see what o2 team says.
- Moderatorin
- 20742 Antworten
- Lösung
Hello
welcome to our o2 Community 😀
Since you have not logged into the community with your contract, we are unfortunately unable to check for you whether this is a replacement or additional card or even an additional contract.
Please contact our customer service directly as soon as possible. You can reach the English speaking support on 089/666630081.
The customer support will be happy to check what exactly you have ordered and whether there is an option to cancel it.
Best regards
Giulia
Thank you
Thank you
Einer Person gefällt das
- Moderatorin
- 4604 Antworten
Hey
I'm glad that everything worked out well. If you have any further questions, please feel free to contact us at any time. 💙
Kind regards, Lea
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