So i accidentally activated 999GB tarif which i have now activated on my account which costs aroun 70€ a month, i dont have this much on my guthaben and i have no idea how it got activated but i presume that it will be costed from my bank account, now my question is can i just deactivate this? I haven't used and bit of data from this tarif yet and i don't want to use it either.
Edit:verschoben aus Austausch rund um die Community, 19.4., 20.49 Uhr, o2_Micha
Lösung von o2_Micha
Hello
thanks for contacting us here in our community 😉
Ordering a wrong package can happens. Good to see that you allready had the assistance from schluej.
I have checked the order and can tell you that canceling this were successfully. The payment were refund to your customer account allready and the “normal” package is booked and ready to use. 🤗
kindly regards
Michael
Hello can anyone please answer me ? Should i cancel this myself i still haven't used this package at all.
Today i got a message stating that the amount will be paid through your debit card in the coming days.
Moin Moin,
send a e-mail to widerruf@cc.o2online.de
Write that „Ich widerrufe den Kauf von [wire the option you buy]. Please provide your phone number for this Option you name an address and if possible the customer ID.
Moin Moin,
send a e-mail to widerruf@cc.o2online.de
Write that „Ich widerrufe den Kauf von [wire the option you buy]. Please provide your phone number for this Option you name an address and if possible the customer ID.
Sehr geehrter Herr A****,
vielen dank für Ihre Nachricht.
Um zu verhindern, dass unbefugte Dritte Ihre Kundendaten ändern oder Informationen aus Ihrem Vertrag erhalten, bearbeiten wir E-Mail-Anfragen zu Vertragsinhalten nur dann, wenn im Vorfeld bestimmte Angaben vom Anfragesteller gemacht werden.
That is theirs response after i did that.
Yes this is an automatic answer for receiving, now you have to wait.
Hello
thanks for contacting us here in our community 😉
Ordering a wrong package can happens. Good to see that you allready had the assistance from schluej.
I have checked the order and can tell you that canceling this were successfully. The payment were refund to your customer account allready and the “normal” package is booked and ready to use. 🤗
kindly regards
Michael
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