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Ich muss Deutschland verlassen, um in mein Land zurückzukehren, weil mit meiner Familie Corona passiert, und ich müsste mein Telefon stornieren.  or in english  I have to leave germany to go back to my country due to what is happening with corona with my family and I would have to cancel my phone.  My german is not that good, I'm sorry.

@Zappatone please read the Link down, if the speak about a mobile tariff. If you have any question don’t hesitate to ask here. Best regards.

https://hilfe.o2online.de/english-o2-community-mobile-43/extraordinary-cancellation-because-of-moving-abroad-458522

Hi @Zappatone,

 

do not worry about writing in English here. You are here in our English community. :relaxed: 

 

Was the link of @Joe Doe already helpful for you? You find there a form for cancelling your contract because of moving abroad. As you see, we still need some documents in order to end your contracts as soon as possible.

 

As soon as we have all documents, we will end your contracts to the next possible date.

 

If you have any further questions, do not hesitate to contact us here in our English community.

 

Loving greetings,

Tobias

@o2_Tobias and @Joe Doe 

 

Thank you very much!

 

Isn't there a way to do it by e-mail?

Because the only options there are is mail or fax.

 

Thank you very much !

Hi @Zappatone,

 

we do not offer to our customers any e-mail-support.

 

Do you know somebody in Germany to whom you could send your documents to by e-mail, so that this person sends it then by fax or by letter?

 

I hope you can find a solution.

 

Loving greetings,

Tobias

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